Recently, a new opportunity for state and local governments to demonstrate management excellence has been offered for a fee through the American Society for Quality Government Division, using its ANSI G1 standard.  

The standard is unique in that it applies to individual managers at every level of government and can provide each manager with a feedback score representing their excellence of management practice.  The standard asks each manager to develop and deploy a best practices operational plan that can be scored using a system or process “maturity matrix.” 

The ANSI G1 maturity matrices allow third party reviewers to uniformly score use of the following common-sense good management practices: 

• Document the goals and objectives of your unit/branch/agency and list the measurable outputs it will produce in a year to accomplish its goals. 

• Show that you have developed documentation of a best practice structure for unit operation, that is focused on defined outcomes and outputs that can be measured.

• Use this best practice structure to show tasks and actions are defined and linked to work groups, jobs, and personnel.

• Use the collective knowledge of unit personnel to validate and streamline the system and process (or “workflow”) plans.  

• Establish and validate objective requirements for key system and process outputs, and for key interim steps necessary for their production.

• Establish and validate requirements for supply/inputs to the process, and the use of that information to influence a positive supply.

• Conduct ongoing tracking and review of workflow and task measures as a basis for structured feedback and quality assurance.

• Develop and maintain leading and lagging system and process measures as a part of a feedback system, and to give early warning on its sustained operational performance.

• Maintain system and process feedback that is current and visible to the workforce and to the next higher management level.

• Conduct evaluation and periodic update of risks to workflow outputs and its key steps.

• Use management practices to avoid realization of risks. 

• Conduct regular and recurring evaluation and improvement of workflows using structured performance feedback and maintain visible evidence of its improvement over time.

The ANSI G1 standard is administered by its Center for Quality Standards in Government. To register for its online training class click here. For more information write Richard E. Malory, Chair Emeritus of the American Society for Quality Government Division, at rmallory01@gmail.com.

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